Pacific Plans' Problems
The current issue hounding Pacific Plans is turning into another sad story poorly covered by the media. This situation (poor media coverage) is detrimental not only to the company, but even to the planholders. The company (and their owners) will surely suffer from poor media coverage. Their reputation is at stake here.
Meanwhile, I am sure everyone knows that the planholders will not benefit from PPI's death. Media should not highlight only the anger (and wrath) of the planholders who thought that they were misled. Media should be at the center things as a third party looking at the situation from an unaffected point of view.
Meanwhile, I visited PPI's new website which addresses the issues. I know they will not be able to appease everyone at this point and no matter what information they give will be deemed inadequate by many. However, their website focusses much on their defense rather than in appeasing their customers. Their tactic seem to be that want everyone to realize that they have the contract on their side no matter how heartbroken the planholders are. The centerpiece of the PPI website shows this defense:
Section XV: FORTUITIOUS EVENTS/ IMPOSSIBILITY
PLANHOLDER agrees that PACIFIC shall not be liable for any inconvenience,
loss, damage or delay that may be sustained by the PLANHOLDER and/or
SCHOLAR resulting from fire, earthquake, war or civil disturbances, extraordinary economic upheaval, strikes or any labor disputes, acts of God, government legislation or regulation, or such other matter or conditions that are beyond the control of PACIFIC in connection with the implementation of its obligation under this Agreement. PACIFIC however, agrees to pay to PLANHOLDER upon written request the plan termination value stated in SECTION XIII.
Now, is this how PPI should treat their customers?
I think it would do well for Pacific to answer more question from their planholders, questions such as the following:
1. If you think that the the tuition fee deregulationPPI should give their customers better treatment, lest the companies affiliated with them could be affected.
in 1992 is a fortuitous event as described in your
Section XV of the plan, why did Pacific not declare it
as such early on?
2. If there were secondary markets still selling the
plans even after 1992, while you have nothing to do
with them, what actions did you make to discourage
them?
